FAQs

Taking the right measurements is vital when requesting made-to-measure fridge door gaskets. There are two techniques to determine the fridge seal measurements:

Outside edge of the seal - Outside-to-Outside (A size)

Dart-to-Dart - Centre-to-Centre (C size)

For further information, please see our guide HOW TO MEASURE

A size: This is the most commonly used method to determine the seal dimensions (height x width). The A size is measured by taking the outside-to-outside dimensions of the fridge seal.

C size: For dart profiles, centre-to-centre is the best way to take measurements. We advise engineers to take measurements for dart profiles (height x width) in the door (or drawer). In practice, this means you measure the inside edge of the track on one side to the outside edge of the track on the other side.

If you have already cut the gasket/seal and can see the cross-section, please see our guide IDENTIFY SEAL to identify the profile.

Or send us a picture via WhatsApp or email [email protected], and we will help 

Please follow the link to our guide HOW TO INSTALL to read our step-by-step guide on ‘How to install your Fridge or Freezer Seal’.

Remove the coarse contamination with a cloth or brush.

Use a water-based cleaner or our professional cleaner specially developed for fridge seal maintenance.

Make sure to use a clean cloth, not the kitchen cloth that has been in contact with food or grease.

Gently open the folds of the fridge seal with your hand to clean in between.

 

Clean regularly to ensure the longevity of the seal. 

The unit cost for stock fridge or freezer items, bespoke fridge or freezer gaskets, or seal prices will be displayed on the item pages. Please note that VAT is not included.

To request a quote, please WhatsApp 447936807320 or email [email protected]

Yes, we provide discounts for large orders

If you have questions regarding the available discounts, please email [email protected]

We are more than happy to receive your samples, either the whole gasket/seal or a piece of a profile.

If we receive the whole gasket/seal, we can verify the measurements and try to identify the correct profile.

If you send a piece, we will try to identify the profile, but you will need to supply us with the measurements.

Send to: FRIDGE SEALS DIRECT Ltd, Unit 29 Lammermoor Avenue, Abbotsford Business Park, Falkirk, FK2 7ZS, with your contact details.

Yes, follow this guide IDENTIFY SEAL  and send pictures via WhatsApp or email [email protected]

We currently offer the following options:

Mainland UK orders over £100 1-2 days FREE
Mainland Uk orders under £100 1-2 days £7.50
Non-mainland UK orders over £150 2-3 days FREE
Non Mainland UK orders under £150 2-3 days £12
Channel Islands / Scilly Isles / Isle of Wight 3-4 days £25
Republic of Ireland 3-4 days £25
Europe 3-7 days please contact [email protected] for a quote

A standard order from our stock profiles will be shipped the next working day from the date the order is placed 

Custom seals have a 3-5 day lead time 

Some seals are ordered specially and have a 1-2 week lead time (this is noted on the profile)

If you do have a request for an urgent delivery, please contact [email protected]. 

Check for any gaps where the seal is not catching (it needs to attach all the way around to provide a strong pull) 

If there are gaps: 

1. Warm the seal (in hot water before fitting, hair dryer/heat gun if already fitted)
2. Pull the folds out
3. Adjust the hinges to bring the door in (if possible)
3. Leave something heavy against the door overnight to give the seal time to settle in and the magnet to stay attached before using

Right after installation, magnetic seals may have less power of attraction; it can take a few days for the magnet to get a strong pull 

If you accidentally ordered a seal with the wrong dimensions we can help you to ‘re-work’ the seal. Obviously, re-work is only possible if the seal needs to be smaller. A special tariff applies to re-work as the PVC and magnet have already been paid for. For re-work of fridge seals the following rules apply:
Contact our [email protected] and provide us with your order number.
The seal must be fit for re-work. Upon receiving the seal, it will be checked if:
The seal is in good condition, not wrinkled or folded;
The required seal must be minimum 1 cm less wide or 1 cm less high.

We are very sorry if the wrong profile was ordered. Always double-check your order before sending it to [email protected]. Seals are produced to customer order and are non-returnable and non-refundable.
However, if we have made a mistake/advised incorrectly, we will replace it free of charge, and stock items can be returned up to 30 days if unused.

If the gaskets are larger than the box, then they need to be folded; whilst we take every care to minimise wrinkles, they are inevitable in many cases.

Take the gasket/seal out of the box and lay it out flat in a room at ambient temperature. After a couple of hours, the wrinkles should disappear; if they don't, you can gently warm the wrinkled areas with a hairdryer (try not to hold the dryer too close to the gasket/seal) or under hot water. 

Refrigerator seals (or refrigerator gaskets) need to be replaced over time. The lifespan of a refrigerator seal largely depends on the way it is maintained and the intensity of use. Please follow our cleaning instructions to maintain the seal.

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